Estanza for cleaning companies
From enquiry to booked cleaning job.
Keep customer details, quotes and follow-up dates together. We set up a workflow that shows your team who needs a reply and which jobs are ready to book.
Know what needs a reply.
Follow a sample carpet-cleaning enquiry through its quote, follow-up and booking stages.
- New enquiry
- Quote
- Follow-up
- Confirmed job
Demo with sample data. No real enquiries or messages are sent.
Follow-up
- Customer name (demo)
- Sample customer B
- Service
- Carpet cleaning
- Area
- Central district
- Number of items
- 3
- Current status
- Awaiting reply
- Total
- US$60.00
- Next action
- Follow up on the quote
- Next follow-up
For teams juggling calls and messages.
A customer asks about carpet cleaning by phone. Another sends a message about their sofa. Your team needs the details, a price to send and a way to remember who to follow up. That’s the work we help you organise.
We help you follow up enquiries you already receive. Finding new customers and running adverts sit outside this service.
A sofa-cleaning enquiry, step by step.
Collect the details
The customer shares the area, service, number of items and a preferred date. Staff can also enter these details from a call or message.
Check the enquiry and prepare a quote
Your team asks for anything missing, then sets the items and prices. The quote is prepared for the customer to review; it is not a booking.
Check availability and book the job
Once the customer accepts the quote, check team availability and agree a date and time. The original preferred date is not automatically confirmed.
What we set up for your team
An enquiry form and list, quote details, follow-up dates and a simple job schedule. Staff can enter phone and message enquiries by hand, so customers don’t all have to use the form.
What you can try now
Add a sample enquiry, prepare a quote, try a customer response and schedule a sample team. Changes last only while you stay on the demo page. No messages are sent.
What we agree before setup
Your enquiry channels, staff access, how quotes will reach customers, hosting and support. Any messaging, payment or other integration needs a separate agreed scope; none is connected in this demo.
What your setup costs
Your setup can include branded enquiry forms, quote tracking, follow-up stages, a simple job schedule and a team walkthrough.
We agree the scope and setup price before work starts. Hosting, ongoing support and any paid messaging or integrations are listed separately.
Talk through your setupBefore we talk
A few practical questions
Does every customer have to use the form?
No. Your team can enter details from a phone call or message. During setup, we agree how to handle the channels your customers already use.
Who decides the price of a job?
You do. Your team reviews the enquiry and sets the items, quantities and prices. The demo adds up the quote; it does not choose your prices.
Does accepting a quote confirm a booking?
No. You still check that a team is available, then agree the date and time. A customer’s preferred date is only a request until you confirm it.
Can I assign enquiries to staff?
Yes, you can try this with sample staff in the demo. Real staff accounts, access permissions and the number of users are agreed before setup.
Does the demo send WhatsApp messages or email?
No. Sending a quote and the customer’s reply are simulated. Copying a follow-up only copies text. Sending real messages would need separately agreed setup.
Can the fields and follow-up stages be customised?
Yes. We discuss the details you need to collect and the steps your team follows, then agree the work and its cost. Ongoing support is discussed separately.
How do you handle enquiries today?
Tell us how customers get in touch, how you prepare quotes and how you track replies. We’ll help you identify a useful starting point.
A simple conversation. No commitment to buy.